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FREQUENTLY
ASKED QUESTIONS
About Airport Transfer
Airport transfer is shuttle service from airport to
hotel vice versa (return / both way).
What
is Travel Guide?
As your tour guide to visit Bali, Contain of Bali
Update Information, special event, cultural, ceremony,
nightlife, party, restaurant, dance performance, etc
What
does day use or late check out mean?
"Day Use" means the use of a room on the
last day (check-out date) exceeding the particular
check out time established by the hotel. For example:
A guest should be check out on September 1st, 2003
on 12.00 Noon. Because of the flight schedule , he
checks out on September 1st, 2003 on 18.00 PM. Consequently,
a "Day Use" fee (50% of the room rate) is
charged to him, since he uses the room exceeding the
determined check out time. PLEASE NOTE that the check
out time may vary from one hotel to another
What
does 'Run Of The House' (ROH) mean?
"Run Of The House" (ROH) means your room
reservation will be based on the room availability
and your advantage is when higher room category available,
while you do not have to pay extra.
What
does it include on the special internet rates ?
Special internet rates are including 21% tax and service
charges.
Breakfast is include in some hotels (please read carefully).
How
to make a booking ?
Please fill the Booking form available on each hotel
or services.
Try to describe us your special request on the "description"
box available on the form.
Try to recheck your email address before submitting
your request.
How long does it take to get the reply ?
We will reply all your request / reservations within
one business day.
How to pay the hotel reservation ?
We will need your credit card details once the reservation
is confirmed.
Your credit card will be used as a guarantee and will
be charged if there is any cancellation within certain
period of cancellation policy [more].
Normal procedure is for full prepayments on at least
30 days before your arrival, payments can be made
with Credit Card or any other payments or Bank transfer.
We do accept Cash / Travellers cheque / Visa / Master
Card.
How
to cancel the reservation ?
Please use the provious correspondence to cancell
the booking or to amend the booking. Cancellation
penalty will be applied based on our cancellation
policy [more].
I
can't send fax. What should I do?
One of facilities you may comfortably utilize to contact
us, is fax. And we provide one fax numbers that you
access, in which we always ensure whether both of
them are working properly. But should you find any
problem in sending fax to us, please make sure that
you observe these following steps:
1. Please enter your country's International Direct
Dialing numbers
2. Dial 62 - the country code of Indonesia
3. Dial 361- the area code of Bali (Bali's complete
area code is 0361, but you must dial without 0)
4. Dial our fax numbers: 759099 |
