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Customer Care


ROOM RATES
All quoted room rates are per room per night, unless specified otherwise.
The special rates are including 21% tax and service and are applicable for booking through www.balismile.com only.
There will be high season surcharge during July, August, September and 20 Dec - 10 Jan (it will be subject to hotel's high season surcharge written on our hotels page)

ROOM TYPES
Single Room means one room with one big bed or twin bed valid for one person only
Double Room means one room with one big bed valid for two person
Twin Room means one room with two single beds valid for two person
Triple Room means one room with one double bed and one extra bed

TO MAKE A BOOKING & ENQUIRIES
- We only use one FORM for booking and enquires.
- Please fill the BOOKING FORM / ENQUIRY FORM for reservation or any of your request.
- All details are needed to process the reservation.
- Check again your email address before submitting the request.

BOOKING CONFIRMATION
All reservation or request will be replied within 24 hours if the time zone is different or within the same day if the time zone is the same as ours.

TO RECONFIRM THE BOOKING
All confirmed booking shall be guaranteed with your valid credit card details
* Credit card number
* Card holder name
* Expiration date
* Bank name of the card
* Passport number
* Birth day
* Copy of passport and credit card should be sent through facsimile OR
- 3 last digits number written on the back cover of visa / master card
- 4 digits number written on the front top cover of Amex
Those details shall be faxed to (+62-361) 759099, 978390 Sending through email is not recommended.

PAYMENT PROCEDURES
*
Your credit card is used to guarantee the reservation and will be charged if there is any cancellation.

* Full payment has to be made in advance prior to arrival through Balismile.com by Bank transfer (additional fee 10 % from total amount) or by credit card (additional fee 3 % from total amount) (only Visa and Master Card accepted) at least 7 Days prior arrival (Low Season) and
14 Days at High Season and 30 Days at Peak Season. This payment collection will be handled by our representative NOT by the hotel.

* All payment by credit card will be converted into local currency using the exchange rate on the date billing

* VISA (+3%) / Master (+3%) credit card fee will be applied for credit card payment

* We do accept cash in US Dollars, Australian Dollars, Japanese Yen. USD Dollar checks are welcome.

ARRIVAL AND DEPARTURE TRANSFERS
Arrival Transfer
Our representative will be waiting for you outside of the international arrival hall with a sign board written your name on it.

Departure Transfer
All information regarding the departure transfer will be collected upon arrival in Bali.
Pick up time will be arranged 1.5 hours for Nusa Dua, Sanur, Kuta, Legian, Jimbaran and Seminyak; 2 hours for Ubud. Other areas will be arranged a day before departure.

EARLY HOTEL CHECK OUT / DEPARTURE
Early check out will be charged if the hotel charges us for early check out.
Early check out fee will be applied for 2 nights during normal season and the whole nights during July, August, September and 20 December - 10 January
Notification of early check out shall be made 2 days in advance.

TO CANCELL OR AMEND THE BOOKING
Please use the provious correspondence to cancell the booking or to amend the booking. Cancellation penalty will be applied based on our cancellation policy.

CANCELLATION POLICY
Cancellation policy differs from one hotel to another. The basic cancellation policy when using our services are as below :

During Normal Season
* One night room charge will be applied for any cancellation within 14 days prior to the arrival date

During July, August & September
* One night room charge will be applied for any cancellation within 30 days prior to the arrival date

During 20 December - 10 January
* One night room charge will be applied for any cancellation within 45 days prior to the arrival date

HOTEL VOUCHER
All hotel vouchers will be sent to the hotel directly. If you need the copy of the voucher, please let us know the fax number.